Privacy Policy

This Privacy Policy explains how Golazzo Casino collects, uses, stores, and protects your personal data when you use golazzo.live. By registering an account and using our services, you acknowledge that you have read and understood this policy.

We are committed to handling your personal information with care and in compliance with applicable data protection laws. If you have any questions about how your data is used, you can contact our support team at any time via live chat or email.

1. Who We Are

Golazzo Casino operates golazzo.live, an online gambling platform licensed under the jurisdiction of Curaçao. For the purposes of this Privacy Policy, Golazzo Casino is the data controller — meaning we determine how and why your personal data is processed.

2. What Data We Collect

We collect personal data in several ways depending on how you interact with our platform.

Data you provide directly: When you register an account, you provide us with your full name, date of birth, residential address, email address, and chosen currency. During identity verification, you may also provide copies of government-issued identification, proof of address, and payment method documentation.

Data collected automatically: When you use our platform, we automatically collect technical data including your IP address, device type, browser type and version, operating system, pages visited, session duration, and gameplay activity. This data is collected through cookies and similar tracking technologies.

Payment data: When you make a deposit or request a withdrawal, we collect transaction details including the payment method used, the amount, and the date and time of the transaction. We do not store full card numbers. Payment processing is handled by third-party providers who operate under their own security standards.

Communications: If you contact our support team, we keep a record of that correspondence, including any information you provide in the course of the conversation.

3. How We Use Your Data

We use the data we collect for the following purposes:

To create and manage your account and verify your identity in line with our Know Your Customer obligations. To process deposits, withdrawals, and other financial transactions. To comply with legal and regulatory requirements, including anti-money laundering obligations and responsible gambling duties. To monitor gameplay and account activity for signs of fraud, bonus abuse, or other prohibited conduct. To send you account-related communications, including transaction confirmations, security alerts, and updates to our terms or policies. To send promotional communications, including information about bonuses and offers, where you have not opted out of receiving them. To improve the platform, diagnose technical issues, and analyse usage patterns. To resolve disputes and respond to complaints.

We do not use your data to make automated decisions that have legal or similarly significant effects on you without a legitimate basis for doing so.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: Processing your data is necessary to perform the agreement between you and Golazzo Casino — specifically, to operate your account and provide the services you have signed up for.

Legal obligation: We are required by law to verify player identities, monitor transactions, and report certain activities to relevant authorities. We cannot waive these obligations.

Legitimate interests: We process some data to protect the integrity of our platform, prevent fraud, and improve our services. We do this only where our legitimate interests are not overridden by your rights and interests.

Consent: Where we rely on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time by contacting our support team or using the unsubscribe option in any marketing email.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to make the platform function correctly and to collect usage data. Cookies are small files placed on your device when you visit our site.

We use the following types of cookies:

Essential cookies are required for the platform to work. They manage your login session, remember your preferences, and keep your account secure. You cannot opt out of essential cookies without also losing access to the platform.

Analytics cookies help us understand how players use the site — which pages are visited most, where users drop off, and how the platform performs across different devices. This data is aggregated and does not identify you personally.

Marketing cookies are used to show you relevant promotional content and to track the effectiveness of our marketing campaigns. You can opt out of marketing cookies through your browser settings or by contacting us.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the platform.

6. Sharing Your Data

We do not sell your personal data to third parties. We share your data only in the following circumstances:

Service providers: We work with third-party companies that help us operate the platform, process payments, verify identities, and provide customer support. These companies have access to the data they need to perform their services and are contractually required to handle it securely and in line with this policy.

Game providers: The software providers who supply our games may receive limited technical data — such as your account identifier and gameplay actions — in order to deliver and record game outcomes.

Regulatory and legal authorities: We may be required to share your data with regulators, law enforcement agencies, or other governmental bodies where we are legally obligated to do so. This includes reporting obligations under anti-money laundering legislation.

Business transfers: In the event that Golazzo Casino is acquired, merged with, or transferred to another entity, your personal data may form part of the assets transferred. We will notify you of any such change in accordance with applicable law.

We do not share your data with advertisers or unrelated third parties for their own marketing purposes.

7. International Data Transfers

Our platform operates internationally, which means your data may be transferred to and processed in countries outside of your home country. Where such transfers occur, we take steps to ensure that your data is protected to a standard equivalent to that required in your jurisdiction, including through the use of appropriate contractual safeguards.

8. Data Retention

We retain your personal data for as long as your account is active and for a period after closure as required by law. Regulatory requirements — particularly those related to anti-money laundering — typically require us to retain account and transaction records for a minimum of five years after the end of the business relationship.

Where data is no longer needed and there is no legal obligation to retain it, we delete or anonymize it securely.

9. Your Rights

Depending on where you are located, you may have the following rights in relation to your personal data:

The right to access the personal data we hold about you, along with information on how it is used.

The right to rectification — you can ask us to correct any inaccurate or incomplete data we hold about you.

The right to erasure — in certain circumstances, you can ask us to delete your personal data. This right is subject to our legal retention obligations, which may prevent us from deleting certain records.

The right to restriction — you can ask us to limit how we process your data in certain circumstances, for example while a dispute is being resolved.

The right to data portability — where processing is based on your consent or a contract, you may request a copy of your data in a structured, commonly used format.

The right to object — you can object to processing that is based on our legitimate interests, including direct marketing.

The right to withdraw consent — where processing is based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact our support team via live chat or email. We will respond to your request within 30 days. In some cases, we may need to verify your identity before acting on a request.

10. Data Security

We use technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include SSL encryption for all data transmitted through our platform, restricted access to personal data within our organization, and regular security assessments.

No system is completely immune to risk. While we take our security obligations seriously, we cannot guarantee absolute security. If you become aware of any security concern related to your account, contact us immediately.

11. Third-Party Websites

Our platform may contain links to third-party websites, including game providers and payment processors. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third parties and encourage you to review their policies before providing them with any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. When we make material changes, we will notify you through your registered email address or via an on-site notice. The updated policy will always be available on this page.

Your continued use of the platform after notification of changes constitutes acceptance of the updated policy.

13. Contact

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team via live chat or email. We are available around the clock and will do our best to address your query promptly.